Help & FAQ

Maintaining the highest quality standards comes first at PRIMAL HAIR. We do not reuse or resell any product once it ships from our warehouse, so we cannot accept returns. This is our policy to ensure customer safety. Once an order ships from our warehouse, it is a final sale. If you need your product replaced because it arrived damaged or defective -- no problem. Simply contact us at info@primalhair.com and we will help you right away.

We accept Visa, Mastercard, American Express, Discover, Jcb, Diners club and Apple pay.

We are very serious about your security and have an "https" designation on all pages on PRIMALHAIR.com that house secure information, like your login credentials and contact information. This is indicated in the URL you see when you visit these page. Our website uses SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. We can also assure you that our payment through PayPal credit card processing system is 100% secure and private.

Your credit or debit card will be charged upon placing your order, so we can prepare your order to be shipped. If there are any issues charging your card, we will reach out to you right away to address it.

PRIMAL HAIR is only available on our website.