Help & FAQ

PRIMAL HAIR is a U.S.-patented, drug-free botanical formula designed to restore hair health and vibrancy. Unlike treatments and creams, PRIMAL HAIR is designed to naturally re-invigorate hair from the inside out. Get more details about the product here.

Yes. Ingredients used in our formula are all herbs, which are encapsulated in vegetarian capsules.

Yes.

While PRIMAL HAIR is safe for pregnant/breastfeeding women, we still recommend talking to your physician about any supplementation.

By law, the FDA does not approve dietary supplements. But, the FDA does regulate both dietary supplements and dietary ingredients. At PRIMAL HAIR, we follow what the FDA established for dietary supplements in 2007 called "current Good Manufacturing Practice" (cGMP) regulations requiring that manufacturers evaluate their products through testing identity, purity, strength, and composition.

Yes. None of our ingredients are derived from Genetically Modified Organisms.

Yes, the inner plastic bottle and cap are both BPA free.

The product is manufactured in Irvine, CA, United States.

Each 4-capsule serving contains 2.9g of Ligustrum (fruit), Eclipta (aboveground parts), Astragalus (root), Dong Quai (root), Rehmannia (unprocessed root tuber), and Asian Ginseng (root).

PRIMAL HAIR is 100% natural hair loss botanical formula that does not come with the unwanted side effect of Propecia or Rogaine. For more detail, please checkout this blog.

Maintaining the highest quality standards comes first at PRIMAL HAIR. We do not reuse or resell any product once it ships from our warehouse, so we cannot accept returns. This is our policy to ensure customer safety. Once an order ships from our warehouse, it is a final sale. If you need your product replaced because it arrived damaged or defective -- no problem. Simply contact us at info@primalhair.com and we will help you right away.

We accept Visa, Mastercard, American Express, Discover, Jcb, Diners club and Apple pay.

We are very serious about your security and have an "https" designation on all pages on PRIMALHAIR.com that house secure information, like your login credentials and contact information. This is indicated in the URL you see when you visit these page. Our website uses SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. We can also assure you that our payment through PayPal credit card processing system is 100% secure and private.

Your credit or debit card will be charged upon placing your order, so we can prepare your order to be shipped. If there are any issues charging your card, we will reach out to you right away to address it.

PRIMAL HAIR is only available on our website.

Please login to your account on PRIMALHAIR.com to see the tracking number for your order or contact us at info@primalhair.com and we'll help you locate it!

For order in the United States, it will take 2-5 days to arrive if you selected "First Class". International order can take anywhere from 7-21 business days if you selected "First Class International".

Yes. We offer USPS First Class shipping on all domestic (US) orders over $99.

You can track your shipments of PRIMAL HAIR by logging in to your PRIMAL HAIR account here. Once logged in, click your order number and then click on the tracking number link for your shipment.

We are in the process adding more countries outside the United State as our shipping destinations. If you do not see your country listed at checkout, please contact us at info@primalhair.com and we will help you.

PRIMAL HAIR's mission is to give consumers a NEW, Safer, Better Solution for reversing hair loss and restoring healthy, vibrant looks. The US Patented, clinically proven botanical formula is designed to naturally re-invigorate hair from the inside out.

Absolutely! We would love to hear from you. Please email us at info@primalhair.com.

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